Stakeholder Engagement Policy

Introduction

At Double, we deeply value the relationships we have with the people we work with and consider many of our clients and suppliers to be part of our wider team. These relationships are built on trust and honesty so committing to having open conversations and regularly engaging with those involved is extremely important to us. To create the most positive impact from our business together, it is crucial for us to understand our different needs and expectations and to monitor the changing material issues we each have. For this reason, we actively seek to engage our stakeholders in our business purpose, to make process changes and decisions together, that will incrementally improve our work.

Our mission is to design better ways of working and better built environments that affect positive change within our industry. We measure our success through the eyes of our stakeholders through regular consultation and feedback.

We consider our stakeholders to be our internal team and their families, our client teams and their customers for whom we design and build spaces, our supplier and partner teams who provide materials, goods and services to us and the communities around us, both locally and internationally.

The purpose of this policy is to formally document and outline Double’s commitment and approach to inclusive stakeholder engagement.

Statement of Commitment

As a responsible business, Double is committed to:

• Engaging our stakeholders to develop and maintain positive and productive relationships.

• Ensuring key stakeholders are well informed and have access to information about our business and our activities.

• Involving our stakeholders in identifying issues which are material to our business.

• Implementing initiatives and programmes that contribute to sustainable development and generate shared value.

• Monitoring our stakeholder engagement process and continually identifying areas for improvement.

Objectives of Engagement

• Collaborating with stakeholders to identify emerging issues and develop solutions to these and future challenges.

• Ensuring that our business activities meet our stakeholders’ needs.

• Identifying material issues in a collaborative way to create value for Double and our stakeholders.

• Assessing and creating wider community support for Double and our work.

• Continuing communication with stakeholders across all areas of our business.

Stakeholder Engagement Process

Our stakeholder engagement process requires us to identify and prioritise material issues with every appropriate stakeholder. Ongoing engagement is achieved through a number of different channels. These may include:

Stakeholder	Engagement channels
Internal team and families: Those who are directly employed and affected by our business	· Internal communications · Employee engagement surveys · Team meetings · Company days and workshops · Formal reviews
Clients and their customers: Those who we produce designed and built work for: · Brand or Business Owners · Brand or Business teams · Employees of clients based at our sites · Shoppers and consumers · Potential visitors, shoppers and consumers	· Client engagement meetings · Face-to-face meetings, calls, emails, messages · Client engagement surveys · Project close down reviews · Promotion of Double’s business purpose and initiatives · Shared content
Suppliers and Partners: Those who we have a direct working or contractual relationship with or who share a mutual interest with us: · Service providers and their employees · Suppliers and their employees · Shareholders · Local and central Government · Trade bodies · Industry organisations	· External communications · Face-to-face meetings, calls, emails, messages · Supplier engagement surveys · Team meetings · Supplier events · Project and site meetings · Promotion of Double’s business purpose and initiatives · Shared content
Communities: Our neighbours and those who live and work in the areas we do business: · Local residents · Local businesses · Local schools, colleges and Universities · Local and national charities · Community groups and Local Government	· Community employment and education programmes · Charity engagement programmes · Volunteering and financial support programmes

Implementation and Evaluation

To be effective in our stakeholder engagement we need to be aware of potential risks. We always consider potential stakeholder engagement risks prior to selecting the level or method of engagement. Potential risks will include conflicts of views and interest, and engagement challenges.

Our internal team monitor and evaluate the application of engagement across our business and ensures that our stakeholders are engaged on all issues identified as material.

Our Board of Directors is responsible for the operation of this policy and the board is regularly briefed on stakeholder engagement activities and progress.